{"id":10708,"date":"2020-10-05T18:34:08","date_gmt":"2020-10-05T18:34:08","guid":{"rendered":"https:\/\/www.hotelmonville.com\/?page_id=10708"},"modified":"2026-05-19T19:26:27","modified_gmt":"2026-05-19T19:26:27","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.hotelmonville.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"

[vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”full_width” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern” z_index=””][vc_column][vc_empty_space height=”120px”][\/vc_column][\/vc_row][vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”grid” angled_section=”no” text_align=”center” background_image_as_pattern=”without_pattern” el_class=”main-section” z_index=”” el_id=”banner-text”][vc_column width=”1\/12″ offset=”vc_col-lg-2 vc_col-md-2″][\/vc_column][vc_column width=”5\/6″ offset=”vc_col-lg-8 vc_col-md-8″][vc_column_text]<\/p>\n

Frequently Asked Questions<\/h1>\n

[\/vc_column_text][\/vc_column][vc_column width=”1\/12″ offset=”vc_col-lg-2 vc_col-md-2″][\/vc_column][\/vc_row][vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”full_width” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern” el_class=”main-section no-border” z_index=””][vc_column][vc_row_inner row_type=”row” type=”grid” text_align=”left” css_animation=””][vc_column_inner]

\n\t

\n\n\t \n What time is check-in and what time is check-out? <\/span>\n<\/span>\n\n \n <\/span>\n <\/span>\n <\/span>\n<\/span>\n<\/h4>\n
\n
\n [vc_column_text]Check-in time is at 3pm and check-out time is at 12pm. If you wish to check-out after 12pm, our fee is $40 + taxes per hour until 4pm (upon availability of the hotel). As of 4pm, the full rate of the night will be charged. A security deposit of $100 per night will be taken on arrival.[\/vc_column_text] <\/div>\n<\/div>

\n\n\t \n Can I cancel my reservation? <\/span>\n<\/span>\n\n \n <\/span>\n <\/span>\n <\/span>\n<\/span>\n<\/h4>\n
\n
\n [vc_column_text]If you would like to cancel a refundable reservation, the cancellation policy is up to 24 hours prior to arrival. However, for all cancellations made after that delay, the first night of your reservation will be automatically charged on your credit card. We can refuse the modification if the delay is past.[\/vc_column_text] <\/div>\n<\/div>

\n\n\t \n Can I cancel a prepaid reservation? <\/span>\n<\/span>\n\n \n <\/span>\n <\/span>\n <\/span>\n<\/span>\n<\/h4>\n
\n
\n [vc_column_text]If your reservation is prepaid non-refundable, you may cancel your reservation but you will not be refunded. Therefore, the payment of your entire stay will be taken. No cancellation or changes are possible regardless the circumstances.[\/vc_column_text] <\/div>\n<\/div>

\n\n\t \n What is your currency policy and do you accept U.S. Dollars? <\/span>\n<\/span>\n\n \n <\/span>\n <\/span>\n <\/span>\n<\/span>\n<\/h4>\n
\n
\n [vc_column_text]Our currency is Canadian dollars. Yes, we do accept U.S dollars as well. The exchange rate will be the daily one and a surcharge will be added for the transaction.[\/vc_column_text] <\/div>\n<\/div>

\n\n\t \n Is Hotel Monville a non-smoking hotel? <\/span>\n<\/span>\n\n \n <\/span>\n <\/span>\n <\/span>\n<\/span>\n<\/h4>\n
\n
\n [vc_column_text css=””]Yes, Hotel Monville is 100% a non-smoking hotel. Please note there is a penalty fee of $2000 for smoking in the room. This rule also applies to the use of electronic cigarettes and vaping devices.[\/vc_column_text] <\/div>\n<\/div>

\n\n\t \n Do you offer parking? If yes, what is policy? <\/span>\n<\/span>\n\n \n <\/span>\n <\/span>\n <\/span>\n<\/span>\n<\/h4>\n
\n
\n [vc_column_text css=””]Yes, we offer valet parking for $45+ taxes per night. For the electric vehicle charging station, there is an additional charge of $10 + taxes (for 24 hours of charging). We also offer valet day-use parking at $32 + taxes per day.<\/p>\n

*<\/em><\/strong> Please note the information and restrictions: Secure underground valet parking | Vehicles with studded tires are prohibited | The hotel only accepts vehicles with winter tires<\/em> from December 1st to March 15th.<\/em>[\/vc_column_text] <\/div>\n<\/div>

\n\n\t \n Do you have connecting rooms? <\/span>\n<\/span>\n\n \n <\/span>\n <\/span>\n <\/span>\n<\/span>\n<\/h4>\n
\n
\n [vc_column_text]Yes, we have 60 connecting rooms as well as 27 reduced mobility rooms.\u00a0 Please note that it is only upon request and availability, therefore please contact the hotel directly for the needed arrangements.[\/vc_column_text] <\/div>\n<\/div>

\n\n\t \n Are you a pet-friendly hotel? <\/span>\n<\/span>\n\n \n <\/span>\n <\/span>\n <\/span>\n<\/span>\n<\/h4>\n
\n
\n [vc_column_text]Yes, Hotel Monville is a pet-friendly hotel and the pet fee is $55 + taxes, per pet, per day. A bowl and a bed for your pet are included in the option. An additional gift is offered for 2 nights or more at the hotel. Subject to availability.<\/em>[\/vc_column_text] <\/div>\n<\/div>

\n\n\t \n Do you have rollaway beds, and if yes, what is the policy? <\/span>\n<\/span>\n\n \n <\/span>\n <\/span>\n <\/span>\n<\/span>\n<\/h4>\n
\n
\n [vc_column_text css=””]Only our suites can accommodate a rollaway bed at an additional fee of 60$ plus taxes per day. We can also provide a crib in each of our rooms for free. Therefore, the rollaway beds and the cribs are provided upon availability, and therefore cannot be guaranteed.[\/vc_column_text] <\/div>\n<\/div>

\n\n\t \n Is it possible for more than two people to stay in a room? <\/span>\n<\/span>\n\n \n <\/span>\n <\/span>\n <\/span>\n<\/span>\n<\/h4>\n
\n
\n [vc_column_text css=””]A third guest is permitted only in suite categories<\/strong> and incurs a mandatory additional charge of $60 plus tax per day<\/strong>, which includes an extra bed. For a child under 3 years of age, a crib is provided free of charge. However, these beds are subject to availability and therefore cannot be guaranteed.[\/vc_column_text] <\/div>\n<\/div>

\n\n\t \n Do you serve breakfast at the hotel? If yes, what are the opening hours? <\/span>\n<\/span>\n\n \n <\/span>\n <\/span>\n <\/span>\n<\/span>\n<\/h4>\n
\n
\n [vc_column_text css=””]Yes,\u00a0 our Mon\u00e8me restaurant offers a full breakfast buffet, available weekdays from 6:30 am to 10:30 am and weekends from 7 am to 12 pm. Our buffet showcases fresh, local products: artisanal breads and pastries, regional cheeses, fine charcuterie, seasonal fruits, and homemade jams. We prioritize local producers to offer you an authentic experience.[\/vc_column_text] <\/div>\n<\/div>

\n\n\t \n Do you have a bar at the hotel? If yes, what are the opening hours? <\/span>\n<\/span>\n\n \n <\/span>\n <\/span>\n <\/span>\n<\/span>\n<\/h4>\n
\n
\n [vc_column_text]Yes, Bar Mon\u00e8me is happy to welcome you Tuesday to Saturday from 5 p.m. to 9:30 p.m.[\/vc_column_text] <\/div>\n<\/div>

\n\n\t \n As you have a robot room service, what is the schedule if I want order something? <\/span>\n<\/span>\n\n \n <\/span>\n <\/span>\n <\/span>\n<\/span>\n<\/h4>\n
\n
\n [vc_column_text css=””]Our robot, H2M2 is happy to serve you Monday to Friday 6:30am to 10:30am and Saturday and Sunday 7:00am to 12:00pm.<\/p>\n

External delivery services (such as Uber, DoorDash, etc.) are not allowed to access guest floors for security reasons. When available, we use our delivery robot. Otherwise, we call the guest to pick up their order at the reception.<\/em>[\/vc_column_text] <\/div>\n<\/div>

\n\n\t \n Do you have discounts for activities and spas in montreal? <\/span>\n<\/span>\n\n \n <\/span>\n <\/span>\n <\/span>\n<\/span>\n<\/h4>\n
\n
\n [vc_column_text]Hotel Monville is proud to offer you a large number of attractions, museums, spas, and tours at exclusive prices during your stay. Discover our City Guide<\/a> here to learn more about our amazing partners.[\/vc_column_text] <\/div>\n<\/div>

\n\n\t \n What kind of services do you offer at Hotel Monville? <\/span>\n<\/span>\n\n \n <\/span>\n <\/span>\n <\/span>\n<\/span>\n<\/h4>\n
\n
\n [vc_column_text]<\/p>\n