FAQ

(!) PLEASE NOTE THAT DUE TO THE CURRENT SITUATION, EXCEPTIONAL MEASURES ARE IN EFFECT AND TAKE PRECEDENCE OVER THE USUAL POLICIES OF HOTEL MONVILLE. WE INVITE YOU TO VISIT THE SANITARY MEASURES PAGE TO LEARN MORE ABOUT OUR CURRENT POLICIES.

WHAT TIME IS CHECK-IN AND WHAT TIME IS CHECK-OUT?

Check-in time is at 3pm and check-out time is at 12pm. If you wish to check-out after 12pm, our fee is $30 + taxes per hour until 3pm (upon availability of the hotel). As of 3pm, the full rate of the night will be charged.

CAN I CANCEL MY RESERVATION? 

(!) We recognize plans can change, so we’ve updated our policy, so your travels are as worry-free as possible. We have introduced new flexible booking conditions for all future bookings giving you the freedom and peace of mind to make changes if you need to.

If you would like to cancel a refundable reservation, the cancellation policy is up to 24 hours prior to arrival. However, for all cancellations made after that delay, the first night of your reservation will be automatically charged on your credit card. We can refuse the modification if the delay is past.

CAN I CANCEL A PREPAID RESERVATION?

If your reservation is prepaid non-refundable, you may cancel your reservation but you will not be refunded. Therefore, the payment of your entire stay will be taken. No cancellation or changes are possible regardless the circumstances.

WHAT IS YOUR CURRENCY POLICY AND DO YOU ACCEPT U.S. DOLLARS?

Our currency is Canadian dollars. Yes, we do accept U.S dollars as well. The exchange rate will be the daily one and a surcharge will be added for the transaction.

IS HOTEL MONVILLE A NON-SMOKING HOTEL?

Yes, Hotel Monville is 100% a non-smoking hotel. Please note there is a penalty fee of $1000 for smoking in the room.

DO YOU OFFER PARKING? IF YES, WHAT IS POLICY?

Yes, we offer valet parking for $35 + taxes per night.  We also offer valet day-use parking at $25 + taxes per day.

*Please note the information and restrictions: Oversized vehicles upon request | Secure underground valet parking | Vehicles with studded tires are prohibited | Charging station for electric vehicles and Tesla complimentary

DO YOU HAVE CONNECTING ROOMS?

Yes, we have 60 connecting rooms as well as 27 reduced mobility rooms.  Please note that it is only upon request and availability, therefore please contact the hotel directly for the needed arrangements.

ARE YOU A PET-FRIENDLY HOTEL?

Yes, Hotel Monville is a pet-friendly hotel and the pet fee is $45 + taxes, per pet, per stay.

DO YOU HAVE ROLLAWAY BEDS, AND IF YES, WHAT IS THE POLICY?

Only the suites can accommodate a rollaway bed for children at a rate of $ 55 + taxes per night. We can also provide cribs for free. Please note that we have a  limited number of extra beds. Therefore, they are provided upon availability, and therefore cannot be guaranteed.

DO YOU SERVE BREAKFAST AT THE HOTEL? IF YES, WHAT ARE THE OPENING HOURS?

(!) Due to the current situation our restaurant, bar, and Grab & Go are closed until further notice. Breakfasts are always available to take out.

Yes,  our Gourmet Monville restaurant offers a full breakfast menu, available weekdays from 6:30am to 11am and weekends from 7 am to 11 am.

DO YOU HAVE A BAR AT THE HOTEL? IF YES, WHAT ARE THE OPENING HOURS?

(!) Due to the current situation our restaurant, bar, and Grab & Go are closed until further notice. Breakfasts are always available to take out.

Yes, Bar Monville is happy to welcome you every evening to make you discover its Signature Cocktail menu from 8 p.m. to midnight.

AS YOU HAVE A ROBOT ROOM SERVICE, WHAT IS THE SCHEDULE IF I WANT ORDER SOMETHING?

(!) Due to the current situation our restaurant, bar, and Grab & Go are closed until further notice. Breakfasts are always available to take out.

Our robot, H2M2 is happy to serve you every day from 6:30am to 10:30pm

DO YOU HAVE DISCOUNTS FOR ACTIVITIES AND SPAS IN MONTREAL?

(!) Due to the current situation, some activities and partners had to close.

Hotel Monville is proud to offer you a large number of attractions, museums, spas, and tours at exclusive prices during your stay. Discover our MTL Pass here to learn more about our amazing partners.

DO YOU HAVE ANY ACTIVITY OFFERS AT HOTEL MONVILLE?

(!) Due to the current situation, all our activities and events are canceled until further notice 

The hotel offers to its guest yoga classes on the 20th floor. We invite you to take a look at our Yoga Class Page for the complete schedule. *Please note that the schedule changes every week.

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