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What time is check-in and what time is check-out?

Check-in time is at 3pm and check-out time is at 12pm. If you wish to check-out after 12pm, our fee is $30 + taxes per hour until 3pm (upon availability of the hotel). As of 3pm, the full rate of the night will be charged.

Can I cancel my reservation?

If you would like to cancel a refundable reservation, the cancellation policy is up to 24 hours prior to arrival. However, for all cancellations made after that delay, the first night of your reservation will be automatically charged on your credit card. We can refuse the modification if the delay is past.

Can I cancel a prepaid reservation?

If your reservation is prepaid non-refundable, you may cancel your reservation but you will not be refunded. Therefore, the payment of your entire stay will be taken. No cancellation or changes are possible regardless the circumstances.

What is your currency policy and do you accept U.S. Dollars?

Our currency is Canadian dollars. Yes, we do accept U.S dollars as well. The exchange rate will be the daily one and a surcharge will be added for the transaction.

Is Hotel Monville a non-smoking hotel?

Yes, Hotel Monville is 100% a non-smoking hotel. Please note there is a penalty fee of $2000 for smoking in the room.

Do you offer parking? If yes, what is policy?

Yes, we offer valet parking for $35 + taxes per night. For the electric vehicle charging station, there is an additional charge of $10 + taxes (for 24 hours of charging). We also offer valet day-use parking at $25 + taxes per day.

*Please note the information and restrictions: Secure underground valet parking | Vehicles with studded tires are prohibited 

Do you have connecting rooms?

Yes, we have 60 connecting rooms as well as 27 reduced mobility rooms.  Please note that it is only upon request and availability, therefore please contact the hotel directly for the needed arrangements.

Are you a pet-friendly hotel?

Yes, Hotel Monville is a pet-friendly hotel and the pet fee is $45 + taxes, per pet, per day.

Do you have rollaway beds, and if yes, what is the policy?

Only the suites can accommodate a rollaway bed for children at a rate of $ 55 + taxes per night. We can also provide cribs for free. Please note that we have a  limited number of extra beds. Therefore, they are provided upon availability, and therefore cannot be guaranteed.

Do you serve breakfast at the hotel? If yes, what are the opening hours?

Yes,  our Monème restaurant offers a full breakfast menu, available weekdays from 7 am to 11 am and weekends from 7 am to 12 pm.

Do you have a bar at the hotel? If yes, what are the opening hours?

Yes, Bar Monème is happy to welcome you Tuesday to Saturday from 5 p.m. to 9:30 p.m.

As you have a robot room service, what is the schedule if I want order something?

Our robot, H2M2 is happy to serve you Monday to Friday 7:00am to 11:00am and Saturday and Sunday 7:00am to 12:00pm.

Do you have discounts for activities and spas in montreal?

Hotel Monville is proud to offer you a large number of attractions, museums, spas, and tours at exclusive prices during your stay. Discover our City Guide here to learn more about our amazing partners.

What kind of services do you offer at Hotel Monville?

  • Gym 24-7
  • Rooftop terrace on the 20th floor
  • Robot service
  • Luggage handling
  • Concierge service
  • Wifi
  • Housekeeping request
  • Dry cleaning ($)
  • Valet service 24-7 ($)
  • Special request (Flowers, limo…$)
  • Rebate for spas ($)

About

Remarkable for its panoply of windows offering panoramic views of Montreal, the Monville is a hotel featuring original design, a convivial atmosphere, cutting-edge technology, the best ecological practices, and highly attentive service. At Monville, we’re not content with being good hosts, we want to be the best hosts

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